Staffordshire Chambers of Commerce, in partnership with South Staffordshire Business Growth Hub,
have developed a strategic training programme to support businesses across South Staffordshire.
It was created to provide quality training, delivered by our expert trainers to meet the needs of business and to maximise skills within the region.
COURSE DETAILS – Dealing Successfully with Aggression & Conflict
How confident would you feel if you had to respond to an angry customer?
This course will look at the causes of aggression and teach you how to deal with it effectively.
Who is this course for?
Staff members who liaise with clients, customers, suppliers and colleagues, either face-to-face or over the phone.
What You’ll Learn
How to deal effectively with conflict, the causes of frustration and stress, the secrets of nonverbal
communication and how to make assertiveness work.
Places are limited so book your place at- South Staffordshire Training Partnership or contact Chamber Training on 01782 202222