Call us on: 01902 696124 Email: businesshub@sstaffs.gov.uk

Call Management Service

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Call Management Service

Our national award winning team is your perfect solution to manage your telephone enquiries whilst you are out of the office or away enjoying a much needed holiday!

Call Management Service

Did you know that 25% of business calls are never answered and 75% of customers hang up when they reach a voicemail? Unanswered business enquiries cost an average company £30,000 loss of business per year. We can make sure you never miss another call or a customer again.

Our award winning Customer Services Team can offer a first class, telephone service to help you manage your workload personally and professionally. Our unique personal approach means you can tailor a service to suit your business, so you get the support you need.

Our promise to you, we will:

  • answer your calls in your company name, allowing you to relax in the knowledge that your calls are being handled professionally and within the industry standard
  • filter out any unwanted sales calls free of charge, allowing you to focus on your business undisturbed
  • take messages and send them to you via e-mail or SMS*
  • send you regular call reports
  • provide access to all call recordings
  • give you a dedicated voicemail box with a personalised message for out of hours calls, which can be accessed at anytime from anywhere
  • always answer your calls no matter what level of package you have chosen
  • provide direct access to a personal account manager
  • review your average usage over any given three month period and change your package so it suits your needs*additional costs may apply for these services. 

All calls are personally answered between 9.00am to 5.00pm Monday to Friday. Calls outside these hours will be messaged to you the next working day through your personal voice mailbox.

Costs

Why not take advantage of our limited offer, pay no set up fee (normally £100)

£20.00
Package A
Up to 60 minutes per month and 70p per minute thereafter
£25.00
Package B
Up to 90 minutes per month and 65p per minute thereafter
£30.00
Package C
Up to 120 minutes per month and 60p per minute thereafter
£35.00
Package D
Up to 150 minutes per month and 55p per minute thereafter

All of our tariffs are based on ‘per minute’ call transactions which means you only pay for the length of the transaction, there are no hidden charges and no contract tie-ins.

All calls are personally answered between 9.00am to 5.00pm Monday to Friday. Calls outside these hours will be messaged to you the next working day through your personal voice mailbox.

 What do people say about our Call Management Service?

If you are interested in any of our customer service products please contact a member of our team by clicking here to complete our Expression of Interest Form, email businesshub@sstaffs.gov.uk or give us a call on 01902 696124.